HELP CENTER
PLACING AN ORDER
Majority of Schönn’s tables, chairs, mirrors and decor are made to order, giving you the freedom to customize your chosen product or design your ideal object from scratch.
Customize the size, wood, glass, colour and material to suit your style and budget.
To design your own item, click here or email us at info@schonn.co.za
If you are an interior designer, architect and/ or property developer, or interested in selling Schönn products please contact our business developer, Sanri via sanri@schonn.co.za or 0796951523.
We use PayFast to facilitate all of our payments on the website. PayFast accepts payment by credit cards, cheque cards, Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards.
All payments are done via a secure third-party payment gateway. Schönn does not have any access to any of your personal card information.
Unfortunately we do not have a showroom as all of our pieces are customised pieces and made upon order. Please email info@schonn.co.za if you would like to view our portfolio.
Almost all of our products are handmade to order therefore we do not necessarily restock. The only time a product will be out of stock is if we are unable to obtain the materials we need to make up the product.
SHIPPING STATUS
Shipping charges will vary according to the weight, dimensions of the product you are purchasing as well as the delivery address.
All shipping rates (with the exception of some larger furniture items) are calculated at the final stage of the checkout process.
TO view your final shipping charge add the items you would like to purchase to your shopping cart and proceed to checkout to enter your shipping address and there you will see your final shipping charge.
Once your oder has been shipped you will receive an email notification.
If you have not received a shipping notification email after the lead time for your product is over please check your spam mail.
Please take note that our products are made to order, therefore they will dispatch on different days. It takes about 2-working days for the courier to collect, dispatch and deliver your orders.
It is entirely the buyer’s responsibility to make sure that there will be someone available at your delivery address to accept your order. Schönn will not be held responsible for the failure of delivery due to the courier not being able to get hold of the buyer or due to the buyer entering the incorrect shipping details.
Due to the nature of a courier company, it is not possible to schedule a certain time for the product to be delivered. The courier company is solely in charge of their delivery times and this is completely out of Schönn’s control.
The standard delivery service for furniture by all couriers is that they only deliver to the ground floor. Therefore Schönn will only be able to provide delivery to the ground floor. No special delivery options or hoisting (i.e. elevator or staircase carrying) is available.
MY ORDER STATUS
No cancellations or modifications to your order will be possible after payment is made.
The only change you can make is to your delivery address but only before you receive your shipping notification. If you have already received a shipping notification you will not be able to change your delivery address.
Our lead time is 6-8 weeks depending on the specific item due to the fact that all of our pieces are individually handmade to order.
We ensure to not rush any orders as our items are made to the highest quality.
It is possible that you will receive multiple separate deliveries as the items go out on a made to order basis.
It does happen from time to time that we are not able to manufacture and dispatch all orders in the lead time stipulated to you, sometimes it takes some extra time to make your order of the best quality.
Please however contact us at info@schonn.co.za if you have not received your items by the specified delivery date.
Please log into your Schönn account in order to see your order status.
RETURNS & EXCHANGES
- Complete the online return form visible at the bottom of our home page or click HERE.
- We will review your return request and confirm whether your return will be accepted or not. You will then receive an email to make a payment for the return shipping of your item.
- Once we have received the receipt of your return shipping fee, we will arrange for courier collection.
- Once we have received the item we will physically inspect the item to confirm that it is in line with your initial return reason. (i.e. defective OR in good condition and just not your cup of tea).
- Upon final approval of your return, you will be notified via email and we will either refund you to your original method used for payment, or we will ship your exchanged product (depending on your initial request).
- If being refunded, you will receive another notification email from us regarding the amount to be refunded to your original method of payment. You can expect to see the refund reflected in your account within 7 – 10 working days of processing.
*Please note that if an item reaches us and is not in the original condition or as specified in your initial return request you may not be eligible for a refund or exchange and will be charged another shipping fee to get the original item back to you.
*Please note that if you are exchanging a product, you will be charged the normal shipping fee to get the exchanged item delivered to you.
If you customise an order, we will not be able to refund it as it does not fall part of our standard stock range.
